Global Broker Regulation Inquiry App
WikiFX
Amount resolved within one month(USD)
$349,057
Number of People Resolved
15264
When I submitted a withdrawal
When I submitted a withdrawal request, the Vietnamese agent said, "The system detected financial transactions between your account and two relatives' accounts, making them 'linked risk accounts.' You must unlink those accounts and provide proof of unlinking, otherwise your withdrawal will fail review." Customer service also sent me a "linked account data report" with the following information: "Number of linked accounts: 2, high risk level." They threatened, "If you don't unlink within 10 days, your and your relatives' accounts will be frozen, and you won't be able to withdraw a penny of your principal!" I argued with them, and they said, "Either unlink or forgo the withdrawal; this is a platform data compliance requirement!" I asked to see the compliance terms, but they bluntly said, "These terms are internal documents and cannot be displayed publicly."
Broker
CWG Markets
Exposure Type
Unable to Withdraw
Vietnam
09-07
Vietnam
09-07
Levels Broker Spreads Not What They Promise
Levels broker promotes low spreads, but when I started trading, I quickly realized it was misleading. The spreads widen too often, especially at crucial moments, adding hidden costs to every trade. It feels unfair and unprofessional, making it very difficult to trust their platform.
Broker
Levels
Exposure Type
Others
Germany
09-07
Germany
09-07
Customer service used
Customer service used to send daily "data backtesting reports," claiming, "The platform backtested using the past five years' market data. This project has a 98% win rate, and even if you lose, there's 'loss compensation.'" They even sent a "backtested profit curve." But within two weeks, the project plummeted, and my 50,000 yuan investment was gone! I asked for "loss compensation," but customer service said, "The backtested data is historical data. The actual market fluctuates, so the compensation clause doesn't apply." I confronted them about their original promise of "compensation for market fluctuations," but they replied, "You misunderstood. Compensation only covers data errors, not market risks." I asked to see the original compensation clause, and they said, "The clause has been updated, and the old version is no longer valid." It's clearly a deliberate attempt to shift the blame!
Broker
CWG Markets
Exposure Type
Scam
Vietnam
09-07
Vietnam
09-07
When I first submitted
When I first submitted my withdrawal request, the Vietnamese customer service representative told me, "Your funds need to be transferred back from an overseas server. Cross-border data transfer requires a dedicated channel. After paying the channel fee, your funds will be credited to your account within 24 hours." They also sent me a screenshot of a failed data transfer review, labeled "Channel permissions not activated," and threatened me, "If you don't pay within five days, your data will be frozen and you won't be able to withdraw your principal!" After waiting three days, the withdrawal status was still "under review." I contacted customer service, and they said, "The channel traffic is insufficient, and I need to pay another 20,000 to upgrade the channel level." That's when I realized it was a scam! I asked for a refund of the channel fee, but they bluntly said, "The fee has been used to activate channel permissions and is non-refundable."
Broker
CWG Markets
Exposure Type
Unable to Withdraw
Vietnam
09-07
Vietnam
09-07
Frustrating Spread Issues with Levels Broker
Levels broker’s spreads are a big disappointment. They advertise competitive, low spreads, but once you’re trading, it’s a completely different story. The spreads suddenly widen during active sessions or even normal conditions, making it very hard to maintain profitability. It feels misleading and unfair because these hidden costs keep eating into profits, leaving me frustrated and doubting their transparency.
Broker
Levels
Exposure Type
Others
Germany
09-07
Germany
09-07
Misleading Spreads on Levels Broker
Levels broker claims to offer tight spreads, but in reality, they widen unexpectedly, especially during peak market hours. This constant change makes trading costly and frustrating. It feels deceptive because the spreads are nothing like what they advertise, cutting deep into potential profits
Broker
Levels
Exposure Type
Severe Slippage
Germany
09-07
Germany
09-07
I opened Buy 2.0 lots
I opened Buy 2.0 lots AAPL stock
As protection put 4 Sell Stop 2:50 between prices:
Sell stop 0.50 /103.90
Sell stop 0.50 /103.80
Sell Stop 0.50 /103.50
Sell Stop 1.00 /103.40
But when opening the market did not take the price set yesterday.
4 Sell stop But the opening price and had loss.
Now it's my fault?
Broker should not give me back the amount i lost?
The market did not give me chance to be able to close operations.
But I put these positions as protection.
Broker
Markets4you
Exposure Type
Others
Belgium
09-07
Belgium
09-07
During my trading with
During my trading with the company i hav come across a common malpractice of increasing the spread of a running trade to effectively cause a wipeout and make the traders loose the money.
I had four trading positions in GbpJpy , two hedged positions each of 30 mini lots with the below order numbers and details
117674678 buy 131.038
118179064 buy 129.915
118096852 sell 129.288
118213430 sell 129.188
All the above orders automatically got squared off and i had a wipe out of 897 usd. in total
all my orders were actually closed / squared off at a exact time of 14:29:59 on 16.08.2016 with a vast difference in the closed trade prices, the buy trades closed at a price of 129.356…. And the sell trades closed at 129.635 a difference of 28 pips, which in a perfect real world caused the margin call and wipeout.
The 5 minute mt4 candle 14.25 to 14.30 had open 129.53 high 129.563 low 129.158 close 129.318 ( my trades were closed at 14.29.59…hence this time frame would be legally Accountable
Broker
Markets4you
Exposure Type
Others
Belgium
09-07
Belgium
09-07
i had 2 buy order (#31924738
i had 2 buy order (#31924738 & #31925720 )my Take profit touch but did not work and my order close at Stopp Loss and as you see at 14:30:00 but it should close in previous candle at 14:29:00 that show markets4you technicalities problems on my account.
i had 2 Sell order again ( # 31944826 & #31944832 ) my Take profit touch but my orders did not closed again !! at that time i contact with online chat to correct it but after 1hours i were on online chat they say you should send an email to us and my order go to loss ,i send email and nothing happened again
Broker
Markets4you
Exposure Type
Scam
Belgium
09-07
Belgium
09-07
during trade with order
during trade with order buy WTI, at that time my order ~ +39$, I tried tu close by manual but can’t and report “NO PRICE”
I setup TP, but price move to over TP so much and many time, also it can’t take TP. I tried to close many time and took around nearly 01 hour, but I can’t close
Broker
Markets4you
Exposure Type
Scam
Belgium
09-07
Belgium
09-07
I traded here for sometime
I traded here for sometime but then decided to withdraw my funds. I requested my withdraw on 27th March. They promised that it will arrive with 5 working days. I waited and it didn’t arrive in 5 working days. Then i tried to contact the customer service team, which is just a telegram message. There is no other channel to get help, a phone number is on the website but nobody picks it ever. You can’t call the telegram either since they have disabled calling. Anyway I kept asking through text and sometimes the telegram message didn’t get any response. After two more weeks when my money didn’t arrive I got much worried and tried to contact the legal firm where it has been registered. However I found out that this broker is not registered anywhere.
Broker
Levels
Exposure Type
Unable to Withdraw
Germany
09-07
Germany
09-07
I have tried to make
I have tried to make a withdrawal on my account but it is always rejected, customer service always says it will be processed by accounting but my withdrawal is always rejected. I have tried to withdraw dozens of times but the result is the same never processed.
Broker
Levels
Exposure Type
Unable to Withdraw
Germany
09-07
Germany
09-07
I made withdrawal request
I made withdrawal request around 25 days ago. They mailed me to settled my fund within 5 to 7 working days but still they don’t reply my mail and back my fund, and their website mentioned instant withdrawal. Totally scam broker. I have prove copy of email. Please everyone don’t wast your hard earned money to put in this broker. If possible all are requesting to set complain against them. Very bad this broker and their trading system.
Broker
Levels
Exposure Type
Unable to Withdraw
Germany
09-07
Germany
09-07
When I first submitted
When I first submitted my withdrawal application, the Malaysian customer service representative said, "The system detected that you're using a domestic bank card, and the match with the platform's international data channel is only 40%. You need to bind an overseas card to increase the match to 90% and meet the withdrawal requirements." They also sent me a "data matching rules table" stating that "international platforms prioritize matching overseas account data" and threatened that "if I don't bind within 15 days, my account will be marked as an 'abnormal data account' and my principal will be frozen!" I argued that I didn't have an overseas card, but the customer service representative said, "You can find an overseas card agency that works with the platform. It costs 5,000 yuan and the data matching will be completed quickly!" Only then did I realize it was a trap!
Broker
PXBT
Exposure Type
Scam
Malaysia
09-06
Malaysia
09-06
A while ago, the Malaysian
A while ago, the Malaysian customer service representative suddenly sent me a message saying, "The platform's data system detected three previous miscalculations in your transaction data. You can apply for a correction and cash rebate of up to 8,000 yuan." They also asked me to submit my bank card number, a photo of my ID, and an SMS verification code to "verify the data." Thinking I'd get the cash rebate, I submitted the information as requested. That same evening, I received a text message from the bank saying "50,000 yuan was deducted from my account!" I quickly logged into my PXBT account and discovered that the 50,000 yuan had been transferred to an unfamiliar account! I contacted customer service for an explanation, but they said, "You leaked your account information yourself; it has nothing to do with the platform's data correction." I asked them to check the transfer records, but they said, "The records are internal and cannot be disclosed."
Broker
PXBT
Exposure Type
Scam
Malaysia
09-06
Malaysia
09-06
When I first submitted
When I first submitted a withdrawal request, the Malaysian customer service representative said, "The system has detected that your account has three transactions that haven't been filed for compliance. You'll need to submit a margin deposit. Once the review is passed, the margin and principal will be credited together." I was stunned. Why hadn't they mentioned any compliance issues during the transaction? They even sent me a "compliance review report" with the message "15% of unfiled data" and threatened me, "If you don't pay the margin within 7 days, your account will be frozen by regulators and your principal will be deducted!" I scraped together 20,000 yuan and transferred it in, but after waiting 10 days, the review was still "pending approval"! That's when I realized it was a scam!
Broker
PXBT
Exposure Type
Scam
Malaysia
09-06
Malaysia
09-06
My Malaysian customer
My Malaysian customer service representative sent me daily "data partnership project reports," claiming, "The platform has exclusive data resources, and if you invest over 100,000 yuan, you'll join the 'profit-making partnership group,' where you can follow the data signals and make guaranteed profits." They also sent me screenshots of users investing 150,000 yuan and earning 45,000 yuan a month. Believing them, I invested the 120,000 yuan I was planning to use to expand my store. However, as soon as the money arrived, the "profit-making partnership group" was disbanded, and the customer service representative I had previously contacted blocked me! When I contacted the platform's official customer service, they either didn't respond or said, "We can't find your project investment record; it might be data loss." I later learned that the so-called "data partnership project" didn't exist and was simply a scam based on fake reports.
Broker
PXBT
Exposure Type
Scam
Malaysia
09-06
Malaysia
09-06
When I first submitted
When I first submitted a withdrawal request, the Malaysian customer service representative said, "The system has detected that your account data is out of sync with the platform server. You need to deposit an additional 30% of your funds to activate the synchronization function. After activation, both your principal and the activation deposit will be credited to your account." They also sent me a screenshot of a data synchronization anomaly showing "0% synchronization progress" and threatened me that if I didn't activate my account within 24 hours, it would be classified as a 'zombie account' and my principal would be permanently frozen! I collected 30,000 yuan and transferred it in, but after activation, I checked the withdrawal progress and it still showed "data syncing!" I contacted customer service, and they said, "There's a new synchronization issue, and I need to deposit another 20,000 yuan to upgrade the synchronization channel!" That's when I realized it was a scam!
Broker
PXBT
Exposure Type
Scam
Malaysia
09-06
Malaysia
09-06
When I first submitted
When I first submitted a withdrawal request, the Malaysian customer service representative said, "The system detected that your account is only linked to a bank card, and the data correlation is insufficient." They then sent me a "data correlation rule," stating that the "value of the linked assets must be ≥ 1.5 times the withdrawal amount." They also threatened me, "If you don't link within three days, your account will be marked as 'high risk' and your principal will be frozen!" I argued with them, saying I didn't have any real estate or stocks, but the representative said, "You can first transfer 100,000 yuan to the platform's 'asset custody account' as a temporary correlation, and then refund it after you withdraw the funds!" Only then did I realize it was a scam! I asked for a direct withdrawal, but they bluntly said, "The data correlation requirements are not met, and your withdrawal request is rejected!"
Broker
EMAR MARKETS
Exposure Type
Unable to Withdraw
Malaysia
09-06
Malaysia
09-06
My withdrawal applications
My withdrawal applications were always delayed for half a month by "data review." The Malaysian customer service representative recommended that I open a "priority channel," saying, "Pay a 50,000 deposit, and the channel will be open, with data review completed in seconds and funds arriving within 2 hours." I believed them and transferred the 50,000 I was saving for my mortgage. After three days, the channel still wasn't open, and my withdrawal application was still stuck on "data review." I contacted customer service, and they said, "Your deposit data hasn't synced yet. Wait another three days." After another three days, still no response, I sent another message, only to find I'd been blocked! I couldn't reach the platform's complaint phone number, and no one responded to messages on the official website! I later learned there was no such thing as a "data-first withdrawal channel"—it was simply a scam to trick users into depositing more money.
Broker
EMAR MARKETS
Exposure Type
Unable to Withdraw
Malaysia
09-06
Malaysia
09-06
Exposure
Unable to Withdraw
Severe Slippage
Scam
Others
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Amount resolved within one month(USD)
$349,057
Number of People Resolved
15264
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