尊敬的客户： 您好！ 我们已收到您的反馈与诉求。经与相关部门核实，您在RockGlobal开设的交易账户因涉及纠纷操作，被纳入风险管理名单。此后，我们与您进行了多次沟通，并就“扣款纠纷资金后账户可自由出入金及操作”达成一致意见。 在此基础上，我们向您发送了相关信件与协议，您也已完成回签，并承诺对此次处理无异议，不会据此再次提出投诉。 因此，我们相信您对整件事的处理流程与结果已有充分理解。我们非常感谢您选择RockGlobal作为交易平台，并始终以最大的诚意与您保持合作。但是，任何违反规则的行为都可能影响平台及其他用户的合法权益，我们致力于维护公平、公正的交易环境，也期待您与我们共同维护良好的交易秩序。 再次感谢！ RockGlobal

　　I am writing regarding the matter of funds being deducted from account 2012946, and I hope to engage in friendly negotiations with the RockGlobal platform to resolve the dispute.

1. Trading Compliance: Since opening the account in May 2025, I have always followed the agent's guidance and adopted a strategy of "simultaneous buying and selling of price movements." Your platform's rules clearly state "allowing locking positions," and for the following four months, this operation was accepted, with normal deposits and withdrawals.

2. Timing of the Issue: The dispute arose after consecutive losses in the agent's trading signals, requiring the initiation of "loss compensation." At this point, the platform suddenly defined my continuous four months of operations as "wash trading" and deducted funds, which is difficult to understand.

3. Current Situation: After communication, the platform has refunded $2565 of the principal but still retains $2374.39.

　　We believe that holding me accountable afterwards, based on the fact of "long-term tacit approval by the platform," is unfair.

　　We hope that the RockGlobal platform can re-examine this matter and, based on the principle of fairness, refund the withheld $2374.39 to resolve this matter satisfactorily.

4. Final Statement

　　We value our good relationship with the platform and prefer to resolve this through friendly negotiations. If this approach is unsuccessful, to protect our legitimate rights and interests, we will have to take all necessary legal measures, including filing complaints with domestic and foreign financial regulatory authorities and reporting to the public security organs. We hope it does not come to this.